You may cancel your order at any time before it has been shipped. To cancel an order, please contact our customer service team as soon as possible. Once your cancellation request is processed, we will issue a full refund to your original payment method. Please note that if your order has already been prepared for shipment or dispatched, cancellation may no longer be possible, and you will need to follow our standard return process after receiving the item.
Refunds for cancelled orders are typically processed within 3-5 business days, though it may take additional time for the funds to appear in your account depending on your financial institution's processing times.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging with all tags and labels attached. Proof of purchase, such as your order confirmation email or receipt, is required for all returns.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed. Once your return is approved, you will receive instructions on how and where to send your package. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
After we receive your returned item and inspect its condition, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to be processed after we receive your return. The time it takes for the refund to appear in your account may vary depending on your payment provider.
Original shipping charges are non-refundable unless the return is due to our error. If you received a discount or promotion on your original purchase, the refunded amount will reflect the actual price paid after the discount was applied.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company, as it may take some time for the refund to be officially posted to your account. If you've done this and still haven't received your refund, please contact us with your order details, including the date of purchase, order number, and payment method used.
We will investigate any reported issues with refunds and work with our payment processors to resolve them promptly. In cases where a refund was issued but not received, we may need to cancel the original refund and issue a new one through an alternative method.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
AchicStyleEmporium Holdings
5 Trg bana Josipa Jelačića, 10000 Zagreb, Croatia
Phone: +385 1 5329 641
Email: [email protected]
Our customer service team is available to assist you Monday through Friday, from 9:00 AM to 5:00 PM Central European Time. We strive to respond to all inquiries within 24-48 hours during business days.
